About us
ReSI Housing Limited is registered with the Regulator of Social Housing, which monitors and regulates what we do, to ensure we meet the standards for managing and maintaining homes. Our registration number is 5053.
Our aim is to become a significant affordable housing provider in England, focused on helping first-time buyers to purchase and maintain their property, in the knowledge that they have a home they can afford with a landlord who cares.
We work hard to make the homes we provide affordable and comfortable places to live in. We carefully select Property Managers who are responsible for looking after properties on our behalf.
Our customers are at the heart of everything we do, and we strive to deliver services over and above the role of a traditional landlord.
Key contacts
Member Responsible for Complaints
Peter Redman
The Member Responsible for Complaints (MRC) provides assurance to the governing body on the effectiveness of its complaints system, including challenging the data and information provided to the Board or equivalent body.
The MRC is responsible for:
- Ensuring that complaint handling drives service improvement for residents and learning and business improvement for the organisation
- Championing a positive complaint handling culture and build effective relationships with complaints teams, residents, its audit and risk committees as well wider teams and the Housing Ombudsman Service
Health and Safety Lead
Peter Redman
A dedicated Health and Safety Lead ensures the health or safety of tenants of social housing.
The Health and Safety Lead is responsible for:
- Monitoring the providers’ compliance with health and safety statutory requirements that relate to the safety of tenants
- Assessing risks of failure to comply with those requirements
- Notifying the body responsible for the provider (e.g., its charity trust, its committee, its directors or its members) of material failures to comply with requirements; and
- Providing advice to the body responsible for the provider as to how the provider should assess risks and failures to comply with requirements
Consumer Standards Lead
Dominik Ciba
The Consumer Standards Lead ensures compliance of the organisation with the consumer standards as set out in the Social Housing (Regulation) Act 2023.
The Consumer Standards Lead is responsible for:
- Monitoring the providers’ compliance with the consumer standards
- Assessing any risks of failure to comply with the consumer standards
- Notifying the Regulator for Social Housing (RSH) of:
– any risks of material failures by the provider to comply with the standards
– any material failures by the provider to comply with the standards - Providing advice to the Regulator as to how the provider should address risks and failures notified to them for the purpose of ensuring that the provider complies with the requirements of the standard
Board
