Anti-Social Behaviour (ASB) Policy
This policy sets out clear guidelines on how we will deal with ASB.
Asbestos Management Policy
This policy ensures that asbestos risks are managed within ReSI Housing’s areas of responsibility.
Condensation, Damp and Mould Policy
This policy outlines how ReSI Housing manages condensation, damp, and mould in residents’ homes.
Customer Charter
Our Customer Charter for Shared Ownership addresses your customer concerns.
Data protection policy
How we protect personal data and ensure ongoing compliance with data protection laws is kept.
Domestic abuse policy
This policy sets out clear guidelines on how we will deal domestic abuse.
Electrical Safety Policy
This policy ensures that electrical installations and equipment under ReSI Housing’s responsibility are maintained safely to reduce the risk of injury, fire, and property damage.
Environmental Charter
Our Environmental Charter for Shared Ownership addresses your environmental concerns.
Equality and diversity policy
How we ensure that we deliver services that are inclusive, accessible to all the needs of our customers.
Gas Safety Policy
This policy ensures that gas installations, appliances, and associated systems under ReSI Housing’s responsibility are managed safely and comply with legal requirements.
Health & Safety policy
This policy includes information on our commitment to health and safety.
Health & Safety Policy
This policy ensures that the health, safety, and wellbeing of residents, employees, contractors, and other stakeholders are prioritised and protected across all ReSI Housing operations.
Lease charges to March 2026
Here you will find all our charges for administration and changes of ownership.
Legionella Safety Policy
This policy ensures that ReSI Housing meets its Legionella safety responsibilities for communal water storage systems under its maintenance responsibility.
Lift Safety Policy
This policy ensures that lifts and lifting equipment under ReSI Housing’s responsibility are safely managed, maintained, inspected, and operated.
Rent recovery policy
This document sets out approach to managing rental arrears and related charges.
Rent setting policy
This policy includes information on how rents are set and reviewed, and our approach to rent arrears and income management.
Repairs policy
How repairs and maintenance to leasehold and shared ownership properties will be managed.
Safeguiding policy
This policy outlines how ReSI Housing safeguards children, young people, and adults at risk from abuse or neglect.
Staircasing policy
This policy includes information on how we will approach shared owners who want to staircase.
Shared ownership policy
This document sets out our policy on eligibility, applicant priority, and affordability.
