ReSI Housing Limited is registered with the Regulator of Social Housing, which monitors and regulates what we do, to ensure we meet the standards for managing and maintaining homes. Our registration number is 5053.
Our aim is to become a significant affordable housing provider in England, focused on helping first-time buyers to purchase and maintain their property, in the knowledge that they have a home they can afford with a landlord who cares.
We work hard to make the homes we provide affordable and comfortable places to live in. We carefully select Property Managers who are responsible for looking after properties on our behalf.
Our customers are at the heart of everything we do, and we strive to deliver services over and above the role of a traditional landlord.
Key contacts
Member Responsible forHealth and Safety and Complaints Member Responsible for Complaints
Sandra Skeete
The Member Responsible for Complaints (MRC) provides assurance to the governing body on the effectiveness of its complaints system, including challenging the data and information provided to the Board or equivalent body.
The MRC is responsible for:
Ensuring that complaint handling drives service improvement for residents and learning and business improvement for the organisation
Championing a positive complaint handling culture and build effective relationships with complaints teams, residents, its audit and risk committees as well wider teams and the Housing Ombudsman Service
Benjamin Mitchell
Benjamin is an Asset Manager within the Housing team and he joined Gresham House in June 2025.
Benjamin has over 7 years experience in property management and affordable home ownership with a proven track record of strategic leadership and innovative problem solving. With extensive expertise in managing diverse leasehold, homeownership and commercial portfolios, he has excelled at driving efficiency and enhancing customer outcomes. During his tenure at Incommunities Group Limited he was able to deliver transformational projects that lead to exceptional financial results with a customer centric approach.
Benjamin is an active member of the National Leasehold Group (NLG) and currently sits on the service charge committee.
Member Responsible for Complaints
Sandra Skeete
The Member Responsible for Complaints (MRC) provides assurance to the governing body on the effectiveness of its complaints system, including challenging the data and information provided to the Board or equivalent body.
The MRC is responsible for:
Ensuring that complaint handling drives service improvement for residents and learning and business improvement for the organisation
Championing a positive complaint handling culture and build effective relationships with complaints teams, residents, its audit and risk committees as well wider teams and the Housing Ombudsman Service
Board
David Orr, CBE
Non-Executive Chairman
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Gillian Rowley
Non-Executive Director
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Sandeep Patel
Executive Director
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Mark Rogers
Non-Executive Director
View bio
Sandra Skeete
Non-Executive Director
View bio
David Orr, CBE
Non-Executive Chairman
David has over 30 years’ experience in the housing sector, most recently at the National Housing Federation as Chief Executive. He is Chair of Clarion Housing Association, a previous President of Housing Europe and a previous Chair of Reall, an international development housing charity. He is also Chair of The Good Home Inquiry, Co-Chair of #Housing 2030, a joint project for Housing Europe and UNECE, and a member of the Archbishop of Canterbury’s Housing, Church and Community Commission. David frequently speaks on the challenge of optimistic leadership and the critical importance of governance. He has wide ranging media experience, is a well-regarded commentator and blogger and has extensive expertise navigating the world of politics and government. In June 2018 David was awarded a CBE.
Gillian Rowley
Non-Executive Director
Gillian brings to ReSI Housing over 30 years of housing and housing finance expertise, with a focus on policy development within the framework of regulatory standards.
She served as the Non-Executive Director for The Housing Finance Corporation from 2006 to 2012, where she was heavily involved in business strategy, financial policy and governance. This overlapped with her role as the Head of Private Finance at the former social housing regulator, the Homes & Communities Agency, where for 13 years she was responsible for relationships with lenders, investors, advisers, and credit rating agencies operating in the social housing sector. She has also been an authority on all aspects of social housing finance policy, including advising government departments, focusing on areas of regulatory standards, and being responsible for social housing sector guidance on treasury management.
Sandeep Patel
Executive Director
Sandeep is Finance Director, Housing at Gresham House and was appointed in January 2023. He leads the finance function for the group’s Housing strategy, encompassing the full suite of financial reporting and analysis. Sandeep has over 15 years of senior finance experience spanning financial control, valuations, product control and finance business partnering, to board and executive committee level, playing an active role in the delivery of strategic objectives. During 10 years on the sell-side, Sandeep led and worked in teams which realised significant income opportunities and cost savings. In five years on the buy-side, Sandeep led a finance team implementing a finance operating model to facilitate the scale of a listed commercial real estate investment trust from IPO to a £1.2bn market capitalisation. Sandeep is a Fellow Member of Association of Chartered Certified Accountants.
Mark Rogers
Non-Executive Director
Mark joined Gresham House in March 2020 following the acquisition of TradeRisks. Before joining ReSI Housing, Mark spent 12 years as a Chief Executive of Circle Housing Group, a 65,000-unit housing association, before merging it into the Clarion Group, the largest housing association in the UK. Prior to that, Mark held Chief Executive roles at Anglia Housing Group and Nene Housing Society. He has 38 years’ social housing experience and has been a member of the Chartered Institute of Housing since 1986.
Sandra Skeete
Non-Executive Director
Sandra has a strong background in social housing with over 30 years experience as a senior leader in the sector, most recently as Chief Executive of Octavia Housing. She has held Executive leadership roles within some of the countries largest housing associations and with local authority arms length management organisations (ALMOs), leading on housing and property management.
Sandra is an experienced non-executive having held roles in housing associations, the private sector and financial services.
She is currently a board member of MHS Homes, the largest independent social landlord in the UK, and is Chair of Heart of Medway Homes, a register subsidiary of MHS Homes. She is a Board member of Earnz PLC, an AIM listed energy services company supporting the journey to net zero and former non executive board associate at Principality Building society.
Tenant Satisfaction Measures (TSMs)
The Tenant Satisfaction Measures (TSMs) are a new way for housing providers to show how well they are performing. Introduced by the Regulator of Social Housing, they require all landlords to carry out an annual customer perception survey and regularly report on performance and safety checks.
In September 2024, ReSI Housing commissioned independent researchers, Acuity, to carry out a survey of our residents. The questionnaire followed the Regulator’s standard framework and covered a wide range of topics, including safety, repairs, communication, neighbourhoods, and value for money.
